This project was completed in IDD 630, Performance System Technology, Spring 2018. Click on the icon below to read the PDF:
The contents of this paper are as follows:
The Problem
Formulate a clear statement of the problem.
What is the context of the problem?
The Characters
Who is involved?
What are their relationships?
What/who do they represent?
The Issues
List the factors that are relevant to the problem.
Which ingredients have compounded the problem or have even created it?
In which area is there negotiating room?
Can any negative concerns be reframed positively?
The Facts
In your initial reading, some of the case’s facts, elements or issues may not have seemed very important. As you reflect on the case, are there items which have grown in importance in your mind?
What key facts should be considered?
What items need clarification? In order to process the case study, will you have to make some assumptions about some key unstated facts?
The Feelings
What feelings do you have after reading the case study?
The Angles
A jewel’s facets show up best as it is turned to let light hit those facets at different angles. Approach the case study in the same way. Look at it from several different angles. That is, consider it from the points of view of each person involved.
The Resources
What assets are needed to resolve the problem?
What assets are available?
The Recommendation
What would you recommend — and why?
What needs to happen to set your recommendation in motion?
To implement the most viable solution, what must be done and by whom?
The Lessons Learned
What lessons can be learned from this case?
How does this case tie back to your course work in HPT and IDD?
How does this case tie back to your prior experiences?
References